Friday, June 23, 2017

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FAQs
FAQ

The Battery is not giving full back-up.

Your battery is worn-out. Get it replaced from the service center.

How long should I charge my battery for?

For the initial charge at least  8 to 10 hrs continuous charge is essential. After that preferablyovernight every time.

I am unable to receive calls.

Make sure your SIM card is registered with the service provider. You can also use another SIM to check if there is a fault in the handset.

Network Signal / Reception is very Poor in the Handset.

The Network signal may be too weak at your current location, for example, in a basement or near a tall building. Call your service provider. If the problem persists, get the handset checked at the service centre.

Showing SIM card Error?

Please recheck with other SIM card for malfunction or damage. Take the SIM card to your service provider for testing.

SIM card is blocked or PIN code is blocked?

You have entered an incorrect PIN code three consecutive times (Contact your service provider for PUK code of the SIM card use PUK code to unlock the SIM).

I have activated GPRS but it is not working?

Please check the GPRS setting with the service provider. For details of the GPRS Setting, please Check the Download Section of Website and go to Settings->GPRS Settings.

The handset is taking time to do normal functions / gets switched off in between.

check the MMC for virus. Get it formatted again (go to setting, then to factory, use pass word 1234 ).

I cannot receive calls from a particular number?

You have activated the call barring feature-- Go to Call center>General call setting>SIM 1/SIM 2>Call barring and then select Cancel All. Also check if there is any number added in the Blacklist or not.

I am unable to understand Blacklist feature?

If you enable Blacklist feature on a particular number, you will not receive calls from that particular number.

Showing Insert SIM card?

The card is not inserted properly, please insert it properly. You could also check by using another SIM before going to the service station.

I am unable to play video in the phone?

Please check the format of the Video. It should be compatible with the phone's desired settings.

Unable to enter information into the phone book.

Please check phone book capacity. It may be full. Delete unnecessary data from phone book.

My calls break up or are dropped.

Dropped calls or low sound quality during calls can result from low signal strength or momentary gaps in networkcoverage, either at your end or the other end of the connection.In most cases, your operator or service provider is the best source of assistance with issues regarding signalstrength.
Signal strength is indicated by the signal indicators at the left side of the phone's display, these indicatorsmove up as the strength of the signal increases and down as the signal decreases.
To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you'recalling from inside a building.If you continuously experience low signal strength in a certain area, it may be that network coverage is insufficientthere. Your operator or service provider can provide you with more information on network coverage.
If you believe that the problem may be with your phone instead of the network:
Make sure your device is running the latest software. For downloads and assistance, go to your nearestGEE PEE CARE CENTRE for software update service. Remember to backup contacts and data beforeupdating.

My phone takes too long to charge.

Charging times differ between charging models. USB charging is limited by the maximum current output of the USB device, and may take longer than charging with conventional chargers.
However, if your phone clearly seems to be taking too long to charge, please bring the device and the charger to your nearest GEE PEE Care Centers for inspection.

When I charge my phone, my phone displays the message "Charger not supported".

First, disconnect and reconnect the charger.
If you still receive the message, check that you are using a Nokia charger compatible with your phone model. You can find compatibility information in your user guide.
If your charger is an authentic Nokia charger compatible with your device and you continue to receive the message, please bring both the device and the charger to your nearest GEE PEE Care Centers for inspection.

My phone always seems to be low on power.

If your phone appears to have problems retaining power, the problem may be with the phone, the battery, or the charger.
Check that you are using an original GEE PEE battery and charger compatible with your phone model. You can find compatibility information in your user guide.
If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.
Make sure your device is running the latest software. For downloads and assistance, go to your Nearest GEE PEE CARE CENTRE for software update service. Remember to backup contacts and data before updating.
Also note that some applications and features, such as Bluetooth, drain the battery. To conserve power, disable Bluetooth and applications when they are not in use.
Even high-quality batteries like Nokia's will eventually lose power retention capacity. If it is time to replace your battery with a new one, be sure to purchase an original Nokia battery from an authorized SERVICE CENTRE i.e. GEE PEE CARE CENTRE.

My phone won't power on or keeps switching off.

If your phone appears to have problems with power, the problem may be with the phone, the battery, or the charger. Before bringing your phone into your nearest GEE PEE Care Centers for inspection, please perform the following checks:
Fully charge the battery according to the instructions presented in the user guide.
Remove and re-insert the battery according to the instructions presented in the user guide.Check that you are using a GEE PEE battery and charger compatible with your phone model. You can find compatibility information in your user guide.
If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.
Make sure your device is running the latest software. For downloads and assistance, go to your nearest GEE PEE CARE CENTRE for software update service. Remember to backup contacts and data before updating.

I can't send or receive messages or access the Internet with my phone.

If your inbox is full, you may need to delete some messages before new messages can be received. If you are having other problems with text messaging (SMS) or related issues, please contact our Customer Care No. 033-40633474 for solution.In order for multimedia messaging, email, and Internet access to work, they must be supported both by your device and by your contract with your operator or service provider. In addition, your device must have the correct settings.
Check that multimedia messaging (MMS), email, and/or Internet browsing are supported by your phone model. You can find this information in your user guide.
Contact your operator or service provider to check that multimedia messaging (MMS), email, and/or Internet access are included in your service contract. Also verify that roaming is supported when you are not within your home network.
Ask your operator or service provider to send you the latest settings for messaging and/or Internet access. They will normally send these via text message; just follow the instructions to install them on your phone.
Make sure your device is running the latest software. For downloads and assistance, go to your nearest GEE PEE CARE CENTRE for software update service. Remember to backup contacts and data before updating.
Please note: Email may require more complex configuration. Some instructions are provided in your user guide, but often you will need the support of your email service provider or your company’s technical team to install and configure email properly.

My phone seems to heat during use.

Like most electronic devices, your phone may heat up during charging or prolonged use. There is normally no cause for concern.However, if you feel that your phone is heating up to an abnormal temperature or too frequently:
Make sure your device is running the latest software. For downloads and assistance, go to your nearest GEE PEE CARE CENTRE for software update service. Remember to backup contacts and data before updating.

end faq